Your IT Career Shouldn't Have a Ceiling.
247 HelpDesk is hiring support engineers, cybersecurity analysts, and cloud specialists who want transparent pay, real promotions, and the freedom to work from anywhere.
No relocation. No return-to-office surprises. No dead-end titles. Just challenging work, competitive compensation, and a team that ships.
Career Tracks
Find Your Track. Own Your Growth.
We hire across four specializations. Every track has a clear ladder from day-one contributor to team lead.
Tier 1 — Frontline Support
$38k – $52k/yrWho it's for
Career changers, recent grads, self-taught techs
What you'll do
First-contact resolution for password resets, connectivity, M365, printers, and VPN. You're the voice customers hear first.
Growth path
Tier 1 → Tier 2 in ~12 months with paid certs
Tier 2 — Advanced Escalation
$55k – $78k/yrWho it's for
2-5 yrs IT support, sysadmin backgrounds
What you'll do
Complex troubleshooting: GPO, Exchange, networking, scripting. You own the problems Tier 1 can't crack and mentor new engineers.
Growth path
Tier 2 → Team Lead or Specialist in ~18 months
Cybersecurity Operations
$65k – $95k/yrWho it's for
Security+ holders, SOC analysts, pen-test enthusiasts
What you'll do
Monitor SIEM alerts, manage firewall rules, run vulnerability scans, and coordinate incident response across client environments.
Growth path
Analyst → Senior Analyst → Security Lead
Cloud & Infrastructure
$62k – $92k/yrWho it's for
AWS/Azure certified, infra engineers, DevOps-curious
What you'll do
Provision cloud resources, maintain backup pipelines, optimize infrastructure, and automate deployment workflows for clients.
Growth path
Engineer → Senior Engineer → Architect
Compensation
We Don't Hide the Numbers.
Every role has a published pay band. No negotiation games. Your rate reflects your skill level and grows as you level up.
Tier 1 Support
$38k – $52k
USD / year
Tier 2 Escalation
$55k – $78k
USD / year
Cybersecurity Ops
$65k – $95k
USD / year
Cloud & Infra
$62k – $92k
USD / year
Beyond base salary, every team member gets:
Why 247
Built for Engineers Who Want More
We designed this company around the frustrations we lived through at other MSPs. Here's what's different.
Work From Literally Anywhere
No hybrid bait-and-switch. Our infrastructure is 100% cloud-native. If you have stable internet, you have an office.
Promotions With a Timeline
Every role has a documented skill matrix. Hit the benchmarks, get the title and the raise. No politics, no waiting for someone to leave.
We Pay for Your Certs
CompTIA, AWS, Azure, Cisco — pick your path. We cover the exam fee, give you study time on the clock, and bump your pay when you pass.
Profitable Company, Stable Checks
We're not VC-funded and burning runway. 247 HelpDesk is profitable with recurring revenue. Your paycheck doesn't depend on the next funding round.
Shifts That Fit Your Life
Morning person? Night owl? Weekend warrior? We run 24/7 coverage so there's always a shift window that works — and you pick yours.
Modern Tools, Not Legacy Pain
AI-powered triage, automated workflows, cloud-native ticketing. You'll spend time solving problems, not fighting bureaucracy.
Open Roles
We're Not Hiring Today — But We Will Be Soon
Drop your info below and we'll notify you the moment a role opens.
No open positions right now
We hire in waves as we onboard new clients. Send your resume and we'll reach out when the next wave opens.
Send Resume to careers@247helpdesk.coHiring Process
Apply in 5 Minutes. Hear Back in 48 Hours.
We respect your time. No 7-round gauntlets, no ghost zones. Here's exactly what happens after you click "Apply."
Quick Application
5-minute form. No cover letter required. We ask about your skills, availability, and what excites you.
48-Hour Review
A real human reviews every application within 2 business days. You'll get an email either way — no ghosting.
Video Conversation
A relaxed 30-min call to talk about your experience and goals. We'll answer every question you have about the role.
Offer & Onboarding
Accept your offer, complete training modules at your pace, earn your first cert, and start helping real clients.
FAQ
Questions We Hear Before People Apply
If something's holding you back, the answer is probably here.
I don't have a degree. Can I still apply?
Is this actually remote, or will you pull a return-to-office?
What if I only have Tier 1 experience?
How do shifts work for a 24/7 operation?
Are the salary ranges real or negotiation anchors?
How long does the application take?
Will I actually hear back?
I'm interested but nothing matches my skills right now.
Stop Scrolling Job Boards.
Start Building Your Career.
Transparent pay. Real promotions. Global remote. No cover letter required. Apply today and hear back within 48 hours.
No recruiters. No agency spam. Just a direct line to our hiring team.